General Policy

Denehurst Guest House Windermere
Terms & Conditions
Booking
Should you decide to book with us here at Denehurst Guest House, we look forward to welcoming you.
When you make a booking you are entering an agreement with us.Please read our terms and conditions of booking below.
The price includes accommodation and of course breakfast from our full breakfast menu.We accept the following forms of payment:
Cash, debit cards, credit cards.
Please note that normally we only take a minimum of 2 night stays at weekends and busy periods. 3 night minimum stays at Bank Holidays. However, where we have a vacancy window created by a Saturday check out for example, we would consider a 1 night stay, so please feel free to contact us to check availability.
We do not have any single rooms
We do not accept bookings of large parties without prior arrangement.
Nor do we accept "stag/hens" or anyone who is attending such events
We cannot accommodate children
All of our rooms are doubles and only accommodate up to 2 people
Pets are not permitted.
If you need to cancel please contact us immediately.
Our Cancellation Policy:
You can cancel your booking for free up to 7 days of your arrival date. If you cancel in the 7 days leading up to your stay, you will be charged for the room in full unless we can re-let the room.

Should you not show at all the full amount of the booking will be charged.

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control.We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you.Our liability would not extend beyond this refund.
It is always advisable to arrange travel insurance.
Arrival & Departure
Where possible, we do like guests to arrive before 12 noon or anytime after 4pm giving us a window to shop etc. Should you arrive within this window, please give us a call first and if we are in the house you will be welcome to check in. Please note that if you arrive before 12 noon, there is a chance your room may not be quite ready but you are welcome to leave your luggage and take your keys. Regardless, an estimated time of arrival would be appreciated. If you are travelling by public transport, then please contact us about arrival times
Please be ready to leave your accommodation by 10am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.
Breakages & Damages
Please take care with our accommodation.You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.Please report these as soon as they occur.We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.
Smoking
Denehurst is completely NON SMOKING and as of 2007, it is against the law to smoke in the house
Anyone found smoking anywhere in the house will be asked to leave immediately
If guests insist on smoking in the house, please note that we reserve the right to make a charge of up to £300. This is to cover the cost of deep cleaning and the possibility of being unable to let the room the following day.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.